Information We Collect

When you reach out to us or engage our services, we collect certain information to provide you with the best possible experience. Here's what we gather and why it matters.

Information You Provide Directly

• Contact Information: Your name, email address, phone number, and company details when you fill out forms or contact us
• Project Details: Technical requirements, business objectives, and specifications you share during consultations
• Communication Records: Emails, messages, and meeting notes from our interactions
• Payment Information: Billing details and transaction records when you engage our services
• Feedback and Reviews: Any testimonials, survey responses, or feedback you choose to provide

Information Collected Automatically

When you visit our website, we automatically collect some technical information:

• Device Information: Browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, referring URLs
• IP Address: Your general location and network information
• Cookies: Small files that help us remember your preferences and improve site functionality

How We Use Your Information

We use your information for specific purposes related to providing our services. We don't sell your data to third parties, and we only use it in ways that support our business relationship.

Data Protection and Security

Security isn't just a checkbox for us. We've implemented several layers of protection to keep your information safe.

Technical Safeguards

• Encryption: All data transmission uses SSL/TLS encryption protocols
• Access Controls: Limited team access based on role requirements with multi-factor authentication
• Secure Storage: Data stored on encrypted servers with regular security audits
• Regular Backups: Automated backups with secure off-site storage
• Monitoring: Continuous system monitoring for unauthorized access attempts

Organizational Measures

Our team members sign confidentiality agreements and receive regular training on data protection practices. We maintain strict internal policies about information handling and conduct annual security reviews.

Your Rights Under Taiwan Law

Taiwan's Personal Data Protection Act gives you specific rights regarding your information. Here's what you can do and how to exercise these rights.

How to Exercise Your Rights

Send an email to info@rationalehub.com with your request. We'll verify your identity and respond within 15 business days. There's no fee for reasonable requests, though we may charge for excessive or repetitive demands.

Data Retention and Deletion

We don't keep your information indefinitely. Here's our approach to data retention.

When retention periods expire or you request deletion, we securely erase your data using industry-standard methods. Some information may remain in backup systems for up to 90 additional days before permanent removal.

Information Sharing and Disclosure

We're selective about who gets access to your information. Here are the only circumstances where we share data.

Service Providers

We work with trusted third-party vendors who help us run our business:

• Cloud hosting providers for website and application infrastructure
• Email service providers for client communications
• Payment processors for billing and invoicing
• Analytics tools to understand website usage
• Project management platforms for collaboration

These providers are contractually obligated to protect your data and can only use it for the specific services they provide to us.

Legal Requirements

We may disclose information when required by Taiwan law, court order, or government regulation. This includes cooperating with law enforcement investigations or protecting our legal rights in disputes.

International Data Transfers

While we're based in Taiwan, some of our service providers operate servers in other countries. When your data crosses borders, we ensure adequate protection.

• Standard Contractual Clauses: We use legally approved data transfer agreements with international vendors
• Adequacy Decisions: We prefer providers in jurisdictions recognized by Taiwan authorities as having strong data protection
• Security Measures: All international transfers use encryption and secure channels
• Limited Scope: Only necessary data is transferred, never your entire information profile

If you have concerns about where your data is processed, contact us and we'll provide specific details about storage locations and transfer safeguards.

Cookies and Tracking Technologies

Our website uses cookies to function properly and provide a better experience. Here's what we use and why.

You can control cookies through your browser settings. Blocking cookies may affect website functionality, but you'll still be able to contact us and access basic information.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify active clients by email at least 30 days before the new policy takes effect.

The "Last Updated" date at the top of this page shows when we most recently revised the policy. We encourage you to check back occasionally, especially before sharing new information with us.

For minor updates like clarifications or formatting changes, we may not send individual notifications. However, material changes affecting how we handle your data will always trigger direct communication.